Q: Never receive the package/ stolen packages.
Please use the tracking# check at carrier's website, if tracking information shows that the package has been delivered and you are sure no other family members get it , please call UPS / Fedex to speak with agent to report and file a investigation. It will take around 10-15 business days to investigate. If the carrier finds the package, they will ship to you, if they can not, we will send the same packages or issue a store credit after UPS's verification . Please note that it is not our responsibility for the lost packages.
Q: Shipping regulations for Lithium Ion Batteries
Hazardous Materials Shipping Regulation. Due to the Department of Transportation's regulations for shipping Lithium battery, there is an additional hazardous material handling cost that UPS / FedEx charges "per box" that is NOT included as part of the shipping cost.